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title: "Catalog"
summary: "Service Catalog: GOOD / BETTER / BEST Plans Our tiered service plans are crafted to give every organization—small, growing, or enterprise-ready—the right mix of support, security, and strategic guidance. Each package builds on the previous one, providing scalable value and…"
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author: "whitearrowtechnology.com"
last_updated: "2025-12-04"
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# Catalog

Service Catalog: GOOD / BETTER / BEST Plans

Our tiered service plans are crafted to give every organization—small, growing, or enterprise-ready—the right mix of support, security, and strategic guidance. Each package builds on the previous one, providing scalable value and predictable IT excellence.

GOOD – Essential Coverage

The GOOD plan covers all the basics to keep your business secure and efficient. It’s ideal for small teams or organizations looking for reliable IT support and modern security essentials.

Included Features:

Support

Guaranteed response times

Bespoke support application

Microsoft & third-party app updates

Managed anti-virus & anti-malware

24×7×365 infrastructure monitoring

Managed premium firewall

Unlimited remote support

Unlimited onsite & after-hours support at VIP rates

Audio/video services at VIP rates

Security

Password management system

Dark web monitoring, simulated phishing, vulnerability testing (VIP rates)

Management

IT documentation

Monthly executive report

Asset & inventory management report (VIP rates)

IT budget preparation (VIP rates)

Technology business review meeting (Bi-annual)

Training

Security awareness training

End-user training (Billable)

Technology adoption session (Bi-annual)

Services

Office 365 enterprise license

Office 365 backup license

Monthly human backup testing

BDR as a service (VIP rates)

Mock BDR test (Billable)

BETTER – Enhanced Protection & Proactive Management

The BETTER plan adds more responsiveness, broader coverage, and deeper strategic engagement. It’s perfect for growing companies needing proactive IT steering.

Everything in GOOD, plus:

Support

Unlimited onsite support (Included)

Unlimited after-hours support at VIP rates

Management

Annual asset & inventory management report

Annual IT budget preparation

Technology business review meeting (Quarterly)

Training

End-user training (Included)

Technology adoption session (Quarterly)

Services

BDR as a service (Included)

Simulated mock BDR test (Quarterly)

Dark web monitoring, phishing simulation, vulnerability testing (VIP rates)

BEST – Complete Managed IT & Security

The BEST plan offers full-spectrum, enterprise-grade IT support. It’s designed for organizations that need maximum protection, unlimited support, and continuous strategic guidance.

Everything in BETTER, plus:

Support

Unlimited after-hours support (Included)

Management

Bi-annual asset & inventory management report

Bi-annual IT budget preparation

Technology business review meeting (Monthly)

Training

Technology adoption session (Monthly)

Services

Simulated mock BDR tests (Monthly)

All security enhancements (dark web monitoring, phishing simulation, vulnerability testing) at VIP rates

Choose the plan that fits your needs and grow with confidence—knowing your IT, security, and strategy are in expert hands.