Service Catalog: GOOD / BETTER / BEST Plans
Our tiered service plans are crafted to give every organization—small, growing, or enterprise-ready—the right mix of support, security, and strategic guidance. Each package builds on the previous one, providing scalable value and predictable IT excellence.
GOOD – Essential Coverage
The GOOD plan covers all the basics to keep your business secure and efficient. It’s ideal for small teams or organizations looking for reliable IT support and modern security essentials.
Included Features:
Support
- Guaranteed response times
- Bespoke support application
- Microsoft & third-party app updates
- Managed anti-virus & anti-malware
- 24×7×365 infrastructure monitoring
- Managed premium firewall
- Unlimited remote support
- Unlimited onsite & after-hours support at VIP rates
- Audio/video services at VIP rates
Security
- Password management system
- Dark web monitoring, simulated phishing, vulnerability testing (VIP rates)
Management
- IT documentation
- Monthly executive report
- Asset & inventory management report (VIP rates)
- IT budget preparation (VIP rates)
- Technology business review meeting (Bi-annual)
Training
- Security awareness training
- End-user training (Billable)
- Technology adoption session (Bi-annual)
Services
- Office 365 enterprise license
- Office 365 backup license
- Monthly human backup testing
- BDR as a service (VIP rates)
- Mock BDR test (Billable)
BETTER – Enhanced Protection & Proactive Management
The BETTER plan adds more responsiveness, broader coverage, and deeper strategic engagement. It’s perfect for growing companies needing proactive IT steering.
Everything in GOOD, plus:
Support
- Unlimited onsite support (Included)
- Unlimited after-hours support at VIP rates
Management
- Annual asset & inventory management report
- Annual IT budget preparation
- Technology business review meeting (Quarterly)
Training
- End-user training (Included)
- Technology adoption session (Quarterly)
Services
- BDR as a service (Included)
- Simulated mock BDR test (Quarterly)
- Dark web monitoring, phishing simulation, vulnerability testing (VIP rates)
BEST – Complete Managed IT & Security
The BEST plan offers full-spectrum, enterprise-grade IT support. It’s designed for organizations that need maximum protection, unlimited support, and continuous strategic guidance.
Everything in BETTER, plus:
Support
- Unlimited after-hours support (Included)
Management
- Bi-annual asset & inventory management report
- Bi-annual IT budget preparation
- Technology business review meeting (Monthly)
Training
- Technology adoption session (Monthly)
Services
- Simulated mock BDR tests (Monthly)
- All security enhancements (dark web monitoring, phishing simulation, vulnerability testing) at VIP rates
Choose the plan that fits your needs and grow with confidence—knowing your IT, security, and strategy are in expert hands.